Refund Policy for Uinga.com
At Uinga.com, we strive to ensure a smooth and fair experience for buyers and sellers. This Refund Policy outlines the conditions, processes, and responsibilities for requesting refunds on our marketplace. By using Uinga.com, you agree to the terms outlined below.
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1. Eligibility for Refunds
Refunds may be requested in the following situations:
Item Not Received: The buyer has not received their item within the estimated delivery timeframe.
Significantly Not as Described: The item received differs substantially from the product description (e.g., wrong item, damaged, defective).
Order Cancellation: The buyer cancels an order before the seller has shipped the item.
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2. Refund Process
2.1 Submitting a Refund Request
Buyers must initiate a refund request through their Uinga.com account within [7-14 days] of receiving the item (or after the delivery window has passed for undelivered items).
Buyers should provide the following:
Order number
Reason for the refund request
Evidence (photos/videos for damaged or incorrect items)
2.2 Seller Response
Sellers are required to respond to refund requests within 3 business days.
Sellers may accept or dispute the request. If accepted, the seller must issue a refund promptly.
2.3 Uinga.com Resolution
If the seller does not respond or if no resolution is reached, Uinga.com may step in to mediate the dispute.
Uinga.com will review the evidence provided and issue a final decision, which may include a refund to the buyer or dismissal of the claim.
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3. Refund Methods
Approved refunds will be issued to the original payment method used by the buyer.
Refund processing times:
Credit/Debit Cards: 5-10 business days
Other payment methods: Processing times may vary based on the payment provider.
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4. Non-Refundable Items
Certain items are not eligible for refunds, including:
Items explicitly marked as non-refundable on the product listing.
Digital products or downloadable content once accessed or downloaded.
Items damaged due to misuse or improper handling by the buyer.
Perishable goods or personalized/custom-made items.
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5. Order Cancellations
Buyers can request order cancellations before the seller ships the item.
If the seller has already shipped the item, buyers must wait for delivery and submit a refund request if needed.
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6. Return Shipping
If a refund request is approved and the item needs to be returned:
Buyer Responsibility: Buyers are responsible for return shipping costs unless the item is defective, damaged, or not as described.
Seller Responsibility: Sellers must provide a valid return shipping address and confirm receipt of the returned item.
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7. Disputes and Escalations
If a buyer and seller cannot resolve a refund issue:
1. The buyer may escalate the dispute to Uinga.com within 7 days of the seller’s response.
2. Uinga.com will review the dispute and make a final decision based on the evidence provided by both parties.
3. Uinga.com’s decision is final and binding.
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8. Fraud Prevention
Uinga.com reserves the right to investigate refund requests for fraudulent activity. Buyers or sellers found to abuse the refund process may face account suspension or termination.
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9. Contact Us
If you have questions or need assistance with refunds, please contact our support team.