Shipping Policy for Uinga.com
Welcome to Uinga.com! This Shipping Policy outlines the responsibilities and expectations for both Sellers and Buyers regarding the shipping and delivery of products sold on our platform. By using Uinga.com, you agree to this Shipping Policy.
---
1. General Overview
Uinga.com is an online marketplace that connects Buyers and Sellers. Sellers are responsible for handling the shipping and delivery of their products to Buyers. Uinga.com facilitates communication and provides tools but does not directly handle shipping or deliveries.
---
2. For Sellers
2.1 Seller Responsibilities
Sellers are required to:
Ship items promptly after receiving an order confirmation (within the agreed processing time).
Clearly state processing times and shipping methods on product listings.
Provide accurate shipping costs, including any additional charges for international shipping or expedited delivery.
Update the order status with tracking information (if available).
Ensure items are properly packaged to prevent damage during shipping.
2.2 Processing Time
Sellers must indicate their processing times (e.g., 1-3 business days).
Any delays in processing must be communicated to the Buyer as soon as possible.
2.3 Shipping Costs
Sellers set shipping rates. Rates should be fair, transparent, and clearly stated on product listings.
Free shipping options may be offered at the Seller’s discretion.
2.4 Tracking and Delivery Confirmation
For added security and transparency, Sellers should provide tracking information for shipped orders.
If no tracking is available, Sellers must clearly inform Buyers during the checkout process.
---
3. For Buyers
3.1 Shipping Timeframes
Estimated delivery times are provided on product listings based on the Seller’s stated processing and shipping times.
Delivery times may vary depending on shipping methods, Buyer’s location, and unforeseen delays (e.g., customs processing, weather).
3.2 Shipping Costs
Shipping costs are displayed at checkout and depend on the Seller’s policies, chosen shipping method, and destination.
3.3 Order Tracking
If tracking information is provided by the Seller, Buyers will receive a notification with tracking details.
Buyers can check the status of their order directly on the Uinga.com platform (if available).
3.4 Missing or Delayed Orders
If an order does not arrive within the estimated timeframe, Buyers must first contact the Seller via Uinga.com.
If no resolution is reached within a reasonable period, Uinga.com’s support team may step in to assist.
---
4. International Shipping
Sellers may choose to ship internationally and are responsible for specifying the countries they ship to and associated shipping costs.
Customs Duties and Taxes: Buyers are responsible for any customs fees, duties, or taxes imposed by their country. Sellers should inform Buyers if such charges may apply.
Delivery times for international shipping may be longer due to customs clearance and other factors.
---
5. Shipping-Related Issues
5.1 Lost or Damaged Items
Sellers are responsible for ensuring products are packaged securely to avoid damage.
If an item arrives damaged or is lost in transit, Buyers should notify the Seller immediately.
Sellers may choose to offer refunds or replacements based on their policies.
5.2 Refunds for Shipping Delays
Refunds for shipping delays are handled between Buyers and Sellers. Sellers should clearly communicate their refund or compensation policies.
---
6. Dispute Resolution
If a shipping-related dispute arises:
1. Buyers should first contact the Seller to resolve the issue.
2. If no resolution is reached within [7-14 days], Uinga.com may mediate the dispute at its discretion.
---
7. Contact Us
For further questions or assistance regarding shipping policies, please contact our support team.